Date:_______ Time In: _______ Time Out:________ Number in Party: (max 4) _________
- Was the outside neat?
- Were the bathrooms clean and stocked?
- Any other overall appearance / building comments:
- Were you greeted in a timely manner? (Less than one minute):
- Was the server neat and well groomed?
- Did the server give you their name (If so, who was it)?
- Did the server greet you with a smile?
- Did your server ask you for ID?
- Did the server offer any up-sells to drinks?
- Did the server explain our food and/or drink specials?
- Did the server off you a menu?
- Did the server engage you in conversation?
- Did the server offer to refill drinks before they were empty?
- Did the server thank you for your business AND ask you to return?
- Did the server make any food suggestions?
- Did the food come out in a timely fashion? (Do you know how long it took?)
- Was the quality of the food appealing? (taste)
- Was the presentation of the food positive? (look)
- Did the server offer any deserts?
Overall Dining Experience:
- Did the server keep the table clear of empty glasses and dirty dishes?
- Did a manager check on your table while you were there?
- Did you have any problems? If so – were they handled to your satisfaction?
- Did you enjoy the atmosphere of the restaurant?
- Based on your visit, would you visit the restaurant again?
- Based on your visit, would you recommend this restaurant to a friend?
Additional Thoughts / Observations: